Frequently Asked Questions

Select the link below to access the Shipment Tracking Page.

For more information, call 800−523−5020 to speak to a Customer Service Representative or email [email protected].

Track Your Shipment Here

Pickup Requests may be submitted online using the MyPyle Pickup Requests page. A MyPyle login is required.

If you don’t currently have a MyPyle login you may register here, or contact Customer Service at 800−523−5020.

Visit our Partners page for our LTL Coverage and Transit Time map.

For Brokerage, we offer North American coverage.

We currently have 18 Warehouse & Distribution locations throughout the Northeast.

Our Dedicated Contract Solutions are customized to each customer’s requirements, to find out more you can reach a Dedicated Solutions Specialist at 800−523−5020 x33350 or via email at [email protected].

Pyles Rules Tariff document

LTL hours of operation are 8am to 6pm Eastern Time Monday through Friday.

Customer service representatives are available at 800−523−5020 from 6:30am through 7pm Monday through Friday.

Emergency service is available outside normal hours of operation by calling 800−523−5020.

To request an LTL Rate Quote, login to MyPyle and click on Rate Quotes.

If you don’t have a MyPyle login, email [email protected] or call 800−523−5020 to speak to a Customer Service Representative.

Please include the following information: Company Name, Contact Name, Telephone number, Origin zip code, Destination zip code, Commodity, Weight, Dimensions, Number of pieces/pallets, and any Special Services needed.

Download a Blank LTL Bill of Lading

You can access these forms and others directly from the Forms Library section of the website.

You may use your MyPyle login to access the Bill of Lading Wizard to generate Bill of Lading documents.

MyPyle is an account management system. Customers can access online tools and shipping features in a secure environment that’s designed especially for you. MyPyle offers many online tools that help you customize your tracking features, shipping information, and management reporting – all through a secure online database that maintains your shipping history just for you. We make it easier to get your job done.

To login to your account, visit MyPyle.

If you do not have a MyPyle login, register here.

If you don’t know your current MyPyle login password (or are asking for a friend) then go to the Password Recovery page and enter your MyPyle login (email address). You will be emailed a link to click on which will allow you to reset your password. You must have access to your email account to use this feature.

If you are still experiencing issues please email [email protected] for further assistance.

Download a blank freight claims form.

You can access these forms and others directly from the Forms Library section of the website.

You may use your MyPyle login to access the Claim Request page to create a freight claim and submit it electronically.

Per the Pyle Rules tariff, item 885, a prepaid shipment of less than 500 lbs., picked up at one time and place, unaccompanied by any other shipment from the same pick-up site is subject to a single shipment charge in addition to all other applicable charges. See the Pyle Rules tariff for current charge.

If you have a MyPyle login, you may request a quote by selecting the Quotes » Puerto Rico Rate Quotes menu.

If you do not have a MyPyle login, email [email protected] or call 800−523−5020.

Please include the following information: Company Name & Telephone number, Origin & Destination zip codes, Commodity Freight Class or Description, Weight, Dimensions, Value, Number of Pieces, and any special services needed for your shipment.

The deficit weight is a theoretical weight added to the actual weight of a shipment to fool the system into thinking that your shipment weighs more, allowing it to rate at a lower rate per hundred pounds (CWT), thus lowering the freight charges. A deficit weight will only be added if it will lower the overall charges.

Download the IRS W-9 Form.

You can access this form and others directly from the Forms Library section of the website.

Our SCAC codes are as follow:

• LTL – PYLE
• Dedicated – PYLL
• Brokerage – PYLR