CHALLENGES BEFORE PYLE
Before partnering with A. Duie Pyle, the manufacturer encountered several persistent issues across its transportation network:
- Unreliable handoffs and inconsistent service due to multiple long-haul carriers and unsophisticated cartage agents
- Lack of shipment visibility from origin to final mile, limiting proactive service and planning
- High damage rates and missed delivery windows, resulting in a poor customer experience
- Disjointed invoicing and volatile pricing from the 3PL, compounded by weak strategic partnerships
Solution
The initiative began with site visits to the manufacturer’s key shipping facilities and collaborative planning sessions to assess freight proles, delivery requirements, and customer expectations. From there, a fully integrated cross-border solution was engineered to close performance gaps, improve visibility, and streamline operations from origin to final mile.
Strategic Linehaul & Final Mile Integration
Pyle assumed management of truckload linehaul from the El Paso origin point, establishing a seamless connection to its final mile LTL network. A custom-built tracking system provided real-time visibility from origin to delivery, tailored to meet the customer’s specific requirements.
El Paso Cross-Dock & Consolidation Point
A qualified cross-dock provider was sourced, vetted, and implemented in El Paso, Texas. This added control at the border allowed for better standardization of loading processes and improved transit reliability.
Unified Invoicing Across Modes
To reduce administrative complexity, a single consolidated invoice was introduced, with charges prorated to each plant’s general ledger code—covering warehousing, ll truckload, and LTL activity.
Results & Benefits
The solution delivered immediate improvements. Transit times dropped from one to two weeks to just four to five business days, significantly improving speed to market. Claims declined, delivery performance stabilized, and customer satisfaction rose. The manufacturer regained lost market share by delivering a more consistent and reliable customer experience. Additionally, unified invoicing reduced administrative workload. These improvements drove measurable cost savings—both in freight spend and internal labor—and reinforced the company’s position as a dependable supplier in its market.
Solution
The initiative began with site visits to the manufacturer’s key shipping facilities and collaborative planning sessions to assess freight proles, delivery requirements, and customer expectations. From there, a fully integrated cross-border solution was engineered to close performance gaps, improve visibility, and streamline operations from origin to final mile.
Strategic Linehaul & Final Mile Integration
Pyle assumed management of truckload linehaul from the El Paso origin point, establishing a seamless connection to its final mile LTL network. A custom-built tracking system provided real-time visibility from origin to delivery, tailored to meet the customer’s specific requirements.
El Paso Cross-Dock & Consolidation Point
A qualified cross-dock provider was sourced, vetted, and implemented in El Paso, Texas. This added control at the border allowed for better standardization of loading processes and improved transit reliability.
Unified Invoicing Across Modes
To reduce administrative complexity, a single consolidated invoice was introduced, with charges prorated to each plant’s general ledger code—covering warehousing, ll truckload, and LTL activity.